Answers to the most common questions we hear can be found here.
Don’t see what you’re looking for? Simply email us at firstname.lastname@example.org and we’ll be glad to help!
How do you etch the glass and stones?
Hale on Glass etches and carves glass and stone surfaces by sandblasting. No lasers or acid is used. Sandblasted glass is a surface treatment produced by using compressed air to spray the glass or stone with an abrasive to roughen a portion of it, or the entire surface. Sandblasting a glass surface diffuses transmitted light, reducing glare and giving the glass a frosted appearance. The glass can either be etched or carved, solid or with shading.
Etching the glass means that we sandblast the glass enough to affect the surface only. Etching does not go deep into the glass and it creates a one-dimensional effect.
Carved glass is achieved by sandblasting deeper into the glass, creating a more detailed image and a three-dimensional sculpted effect. The carved edges within the image will actually appear whiter and brighter, as they pick up and reflect the surrounding light. The image will appear as if it is floating within the glass.
The inclusion of at least 24% lead oxide in the composition is required by law for crystal to be called full lead crystal. The lead lends brilliance and weight to the product. Crystal without lead is still crystal, but most people commonly perceive it as glass.
Crystal without lead is not any less valuable than full lead crystal, particularly when it is thick and heavy.
Seeds or bubbles found in glass are not flaws. Bubbles are formed by gasses when chemicals are united by the melting of raw materials. Seeds do not affect the quality of the glassware or its beauty.
There are a number of factors that impact pricing on etched or carved pieces, including:
To place an order, we will need a black and white line drawing of the design you would like etched or carved. You can email the design to email@example.com or fax it to 217-787-7239.
For custom orders, you need to allow approximately 4 weeks. For in-stock inventory items, you should have delivery within 10 days. Processing time for bulk orders (wedding favors or fundraising projects) will be negotiated at confirmation of order based on availability of raw materials).
The most efficient way to obtain a quote is to complete the request form on this website. Alternatively, you can fax us all the pertinent info at 217-787-7239.
We’ll do our best to connect with you within one business day of your request to gather any additional information we may need in order to give you an accurate price quote and delivery timeline.
Hale on Glass is committed to our customer’s needs and total satisfaction. Prior to shipping, all products are inspected for imperfections and defects in material and workmanship. We will replace any piece if you are not totally satisfied after receiving your order. We only ask that you notify us of any concerns within 2 weeks of receiving your order.
Unfortunately, we cannot give refunds on personalized engraved products once they have been engraved, as these cannot be resold. However, we will gladly issue you a credit on a future order if you are not totally satisfied with the quality of your item ordered. These terms and conditions are considered to be accepted once your order is placed.
We ship anywhere. Shipping and handling is charged and a $25 minimum order is required.